1. Acceptance of Terms
By visiting our website, using its features, or submitting information through our forms, you acknowledge these Terms & Conditions.
If you do not agree with these terms, please discontinue use of the website.
Specific services, including online ordering and optional messaging programs, may have additional terms or consent requirements.
2. Acceptable Website Use
Our website is provided to help guests explore El Rancho Nuevo, find restaurant locations, learn about our food, and connect with our team.
When using our website, you agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to interfere with website security or operation.
- Submit knowingly false or misleading information.
- Attempt unauthorized access to website systems or related accounts.
- Copy or redistribute protected website content without appropriate permission.
3. Restaurant Information, Menus & Availability
El Rancho Nuevo makes reasonable efforts to present accurate restaurant information on our website.
Menu items, descriptions, prices, promotions, availability, hours, and services may vary by restaurant location and may change without advance notice.
Website photographs and descriptions are intended to illustrate our offerings. Actual presentation and availability may vary.
For questions about a particular menu item, dietary requirement, allergen, promotion, or restaurant service, please contact the appropriate location before ordering.
4. Online Ordering & Restaurant Services
Our website may direct guests to third-party platforms for online ordering or related services.
Orders submitted through external platforms may be subject to that provider's terms, payment processing practices, and refund or cancellation policies.
Order availability, pickup or delivery options, fees, and fulfillment are subject to the applicable restaurant and ordering provider.
If you experience an issue with an order, contact the restaurant or ordering provider identified in your order confirmation.
5. Guest Inquiries & Communications
When you submit a contact form or inquiry, El Rancho Nuevo may use the information provided to respond to your request.
Depending on the information and communication preferences you provide, contact may occur through email, telephone, or text message.
Communications may relate to:
- Your inquiry or feedback.
- Guest experience and customer service.
- Restaurant updates or event information.
- Reservation-related follow-ups, where applicable.
- Promotional offers, where you have provided the required consent.
Consent to receive promotional communications is not a condition of making a purchase.
6. SMS & Text Messaging Terms
El Rancho Nuevo may offer optional SMS communications to guests who affirmatively consent to the applicable text messaging program.
These communications may include restaurant updates, promotional offers, event announcements, customer service responses, and other messages described at the point of consent.
Important SMS Disclosures
Enrollment: Participation in optional SMS programs requires the consent specified in the applicable enrollment form.
Message Frequency: Message frequency may vary.
Charges: Message and data rates may apply.
Opt Out: Reply STOP to opt out of the SMS program.
Help: Reply HELP for assistance or contact El Rancho Nuevo through our website.
Purchase Requirement: Consent to receive promotional SMS messages is not required to make a purchase.
Carrier Responsibility: Mobile carriers are not responsible for delayed or undelivered messages.
You must be at least 18 years old or have permission from a parent or legal guardian to submit a website form or enroll in communications.
You agree to provide accurate contact information and to notify us if information changes.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.
7. Privacy & Personal Information
Information submitted through our website may be used for customer service, guest communications, and internal business operations, as described in our Privacy Policy.
Information may be stored and processed using customer relationship management and communication platforms that support our operations.
For additional information about collection, use, security, and communication preferences, please review our Privacy Policy.
8. Intellectual Property & Branding
El Rancho Nuevo website content, including original text, branding, logos, photography, and creative materials, may be protected by intellectual property laws.
Restaurant names, brand elements, and signature dish names identified as trademarks remain subject to their applicable rights.
Website access does not grant permission to reproduce, distribute, or commercially use protected materials without authorization.
9. Third-Party Websites & Services
Our website may contain links to external ordering platforms, social media services, maps, and other third-party websites.
These websites operate under their own terms and privacy practices.
El Rancho Nuevo does not control every feature, policy, or transaction offered through external services.
10. Website Disclaimers & Availability
We aim to keep our website accessible, useful, and accurate. However, website features may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control.
To the extent permitted by applicable law, the website and its informational content are provided without a guarantee of uninterrupted availability or error-free operation.
Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded.
11. Changes to These Terms
El Rancho Nuevo may revise these Terms & Conditions periodically to reflect changes in website functionality, restaurant services, or applicable requirements.
Revised terms will be published on this page.
Your continued use of the website after updated terms take effect constitutes acceptance to the extent permitted by applicable law.
12. Contact El Rancho Nuevo
If you have questions about these Terms & Conditions, website functionality, or guest communications, please contact us through our official website or a restaurant location.
Official Website: elranchonuevo.com
Restaurant Locations: View Our Locations
Privacy Policy: Privacy Policy