1. Information We Collect
We may collect information that you voluntarily provide when using our website, completing forms, requesting information, or contacting our team.
This information may include:
- Your name.
- Your email address.
- Your telephone number.
- Information you provide in contact forms, inquiries, or feedback.
- Communication preferences and consent selections.
We may also collect certain technical information automatically when you visit our website.
This may include browser type, device information, general website activity, and information collected through cookies or analytics technologies.
2. How We Use Your Information
We use information collected through our website to support restaurant operations, respond to guest inquiries, and improve the experience we provide.
Information may be used to:
- Respond to questions, requests, and feedback.
- Provide customer service and requested communications.
- Communicate about restaurant services, promotions, and events when permitted.
- Improve website functionality and the guest experience.
- Evaluate website engagement and marketing performance.
- Maintain records of communication preferences and consent.
We use personal information for purposes consistent with the reason it was collected and applicable requirements.
3. SMS & Text Message Communications
El Rancho Nuevo may offer text message communications for guests who provide their phone number and affirmatively consent to receive SMS messages.
Depending on the consent provided, messages may include customer service responses, restaurant updates, promotions, event announcements, or reservation-related communications.
SMS Program Information
Consent: SMS messages are sent according to the consent you provide.
Message Frequency: Message frequency may vary.
Charges: Message and data rates may apply.
Opt Out: Reply STOP to a message to opt out of that SMS program.
Assistance: Reply HELP for assistance.
Providing your phone number alone does not constitute consent to receive promotional text messages. Any promotional SMS program must follow the consent selections presented when you subscribe.
4. Information Sharing
El Rancho Nuevo may use service providers and technology platforms to support website operations, customer communications, analytics, and related services.
Information may be processed by these providers as necessary to deliver the services they perform on our behalf.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
We may also disclose information when required by law or when reasonably necessary to protect the security and rights of our guests, business, or website.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to support functionality, understand visitor activity, and improve performance.
These technologies may help us understand which pages visitors use, how the website performs across devices, and how visitors interact with our content.
You can manage certain cookie settings through your browser. Disabling some cookies may affect website functionality.
6. Data Security & Handling
El Rancho Nuevo takes reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, or disclosure.
Information submitted through our website may be maintained in customer relationship management systems and communication platforms used to provide services.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Your Communication Choices
You may choose whether to submit personal information through our website or subscribe to optional marketing communications.
If you receive promotional emails, you may use the unsubscribe option provided in those messages, where available.
For SMS communications, reply STOP to opt out or HELP for assistance.
You may also contact us to ask questions about personal information you previously submitted, including requests to update or delete information, subject to applicable legal and operational requirements.
8. Third-Party Websites & Services
Our website may contain links to external services, including online ordering, social media platforms, and other websites.
These third-party services may maintain their own privacy policies and information practices.
We encourage visitors to review the privacy information provided by those services before submitting personal information.
9. Changes to This Policy
El Rancho Nuevo may update this Privacy Policy periodically to reflect changes in our website, business practices, services, or applicable requirements.
Updated policy language will be published on this page.
10. Contact El Rancho Nuevo
If you have questions about this Privacy Policy, our communication practices, or information you submitted through our website, please contact El Rancho Nuevo through our official website.
Website: elranchonuevo.com
Restaurant Locations: View Our Locations